配送ポリシー

Thank you for choosing Runystore. Our studio is dedicated to delivering these intricate handmade batik crafts safely from the artisan villages to your doorstep worldwide.

1. Production & Processing Time

Each Runystore piece is a work of art. To ensure the highest quality, we follow strict processing schedules:

• Handmade / Customized Products: Requires 5-7 business days for production due to the complex, multi-stage batik and wax-dyeing process.
• In-Stock Products: Processed and prepared for shipment within 1-3 business days.

*Orders placed during weekends or public holidays will be processed on the following business day.

2. Shipping Times & Global Delivery

We partner with premium tracked carriers (Yanwen,YunExpress,USPS, and Local Postal Services) to provide reliable global delivery from our Ganzhou studio:

Peak Seasons: During holidays or high-traffic periods, delivery may take up to 4 weeks. We appreciate your patience.

3. Free Shipping Thresholds

We are pleased to offer Free Tracked Shipping based on the following minimum order values:

4. International Customs, VAT & Duties

FOR USA, UK & EU CUSTOMERS (2026):

For orders to the United States, United Kingdom, and EU, we use DDP (Delivered Duty Paid) shipping in most cases, meaning import VAT and customs duties are typically included in the final checkout price. Following 2026 reforms, this includes the mandatory U.S. Section 122 surcharge and EU flat-rate duties. Generally, customers are not required to pay additional fees upon delivery. However, in rare cases, administrative fees may be applied by local authorities.

FOR OTHER REGIONS:

Shipments to non-EU regions (e.g., Brazil, Mexico) may be subject to local import taxes. For Brazil, a valid CPF number is mandatory for customs clearance. These charges are the customer's responsibility.

5. Order Modifications & Cancellations

• 24-Hour Window: You may modify or cancel your order free of charge within 24 hours of placement.
• Customization Labor Recovery Charge: After 24 hours or once production has started, a $20 modification/cancellation fee will be applied to cover labor and material costs already committed.

6. Tracking, Damages & Issues

Tracking: A shipping confirmation email with a tracking number will be sent once shipped. Track My Order

Transit Damage: If your product is damaged during transit, please contact us immediately with photos. We will provide a replacement or full refund at no extra cost.

Returns: We offer a 30-day return policy from the date of receipt. Items must be in original condition. Custom/personalized items are final sale. Read Refund Policy

7. Shipping Destinations

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China (including Hong Kong, Macao, Taiwan), Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Korea (South), Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States.

Ensuring Accurate Delivery

Please ensure your shipping address, phone number, and email are 100% accurate. We cannot be held responsible for failed deliveries due to incorrect information or failure to collect the package from a local pickup point.

Corporate Correspondence & Logistics Office

9th Floor, Building C1
Ganzhou International Enterprise Center, Ganzhou ETDZ
Ganzhou, Jiangxi, China