Política de reembolso

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange process.

1. Return Eligibility

You may return or exchange most items within 30 days of receipt. To be eligible, items must meet the following criteria:

  • Items must be in original condition (unworn, unwashed, and unaltered).
  • All original tags and packaging must be attached.
  • Batik tools and art pieces must show no signs of wax residue or usage.

2. Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

  • Custom or Personalized Orders: Specifically made for you.
  • Final Sale Items: Marked as non-returnable on the product page.
  • Gift Cards: Non-refundable and cannot be exchanged for cash.

3. How to Start a Return

STEP 1: Request Authorization Email us at [email protected] with your order number.
STEP 2: Receive RMA We will issue a Return Authorization Number (RMA) and provide the return warehouse address (Ganzhou, Jiangxi, China).
STEP 3: Pack & Ship Securely pack the items. Note: Customers are responsible for return shipping costs unless the item is defective.

4. Refunds & Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed back to your original payment method.
  • Timeline: Please allow 5-7 business days for the funds to appear.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Deductions: Original shipping costs are non-refundable.

5. Damages, Defectives & Exchanges

Damaged During Transit:

If your item arrives damaged, please contact us immediately with photos. We will send a replacement or issue a full refund at no cost to you.

Standard Exchanges:

For size or color exchanges, customers are responsible for shipping the original item back and the shipping cost of the new replacement item.

Corporate Correspondence & Returns


9th Floor, Building C1
Ganzhou International Enterprise Center, Ganzhou ETDZ
Ganzhou, Jiangxi, China

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