Common Questions

We ship directly from our studio in China, near the artisan villages. We offer worldwide delivery to most countries, including North America, Europe, Oceania, and Asia.

Delivery times vary for different products and destinations. As a general guideline, non-personalized products typically arrive within 7 to 12 business days, while personalized products may take approximately 20 to 25 business days. For more precise information, please refer to our comprehensive logistics policy.

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

While we strive to minimize customs issues, any import duties or taxes are the responsibility of the recipient and are determined by your local customs office.

Your order is securely packaged to survive the global journey. If it arrives damaged or goes missing, simply email [email protected] with photos of the box. We provide full support for transit issues at no extra cost to you.

Absolutely. Every Batik piece and Silver artifact is 100% handcrafted by senior Miao artisans. We bypass middlemen to ensure that the cultural integrity and the artisans' wages are fully protected.

Unlike digital prints, our Batik uses natural indigo dye and bee-wax resist techniques. You can smell the faint botanical aroma of indigo and see the unique "ice cracks" in the patterns, which are the hallmark of authentic hand-dyeing.

Miao Silver is a traditional ethnic alloy prized for its malleability, allowing for incredibly intricate filigree work. Each piece is hand-forged and drawn into threads finer than human hair.

Batik is best kept out of direct sunlight to prevent natural indigo fading. For cleaning, we recommend gentle hand washing in cold water without harsh detergents, or professional dry cleaning.

Yes, we welcome bespoke collaborations. Since everything is handmade, we can work with artisans to create custom patterns or sizes for your specific space or project.

We accept PayPal and Credit card payments, including but not limited to MasterCard, Visa, American Express, Discover, and more.

If you need to change or cancel your order, please contact us within 12 hours of purchase. Once the item has been prepared or dispatched, we may not be able to modify the order.

Yes, we partner with galleries and boutiques. Please visit our Wholesale page or contact us at [email protected] for more information on partnership opportunities.

Your security is our priority. We use industry-standard SSL encryption to protect your data and never store your full payment information on our servers.

Immediately after placing your order, you will receive an automated confirmation email. If you don't see it, please check your spam folder or contact us.

We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it for an exchange or a refund within 30 days of receiving the item.

To initiate a return, please email us at [email protected] with your order number. Our team will guide you through the return process.

Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The credit will be applied to your original payment method.

Bespoke or custom-made pieces specially commissioned for you cannot be returned unless they arrive with a structural defect.